Appointments

We aim to offer a variety of options within the Appointment system, taking into account individual circumstances

How to book appointments

We run all our surgeries by an appointment only system. There are a number of ways our patients are able to book appointments with our doctors and nurses. Appointments can be booked by telephoning the surgery, you can register to book GP appointments online, or now you can make an appointment in person at our reception desk. Appointments can be booked up to 2 weeks in advance. Nurse appointments can only be booked by ringing the surgery due to their variable lengths.

Telephone appointments

We can offer a RING BACK service if you wish to speak to a GP if you feel that your problem could be dealt with without attending surgery, we are happy to arrange a telephone appointment for you. The receptionist will take your details and arrange for you to receive a call back.  The GP will then contact you during clinics/surgeries.

Please note the doctors can only do a certain number of phone calls per day as they have to go out on visits before the evening surgery. Therefore you may have to wait an adequate time for your phone call.

Our phone lines are busy throughout the day and we do apologise in advance is there is a delay in answering your call, our Receptionists answer all calls as quickly as possible also ensuring they give each patient the time they need.


Pre-bookable appointments

The Receptionist on the front desk are happy to make appointments for people should they wish to pre-book appointments in person.

Pre-bookable telephone and face to face appointments can be made 4/6 weeks in advance with the doctors and some of these are available to book online using the Patient Access System.


Online appointments

Some pre-bookable appointments are available to be made online using the Patient Access System. In order to register for this system you will need to visit the surgery with ID and complete the Patient Online request form, the Receptionist will then print off an instruction sheet for you to follow at home and register yourself with Patient Access.


INFORMATION

Please arrive on time for your appointments

Automated Check-in

You can check yourself in for your appointment without having to queue at reception. Look for our ‘arrival touch screen’ which is located on the wall near to the Main entrance.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Home Visits

Doctors will visit patients who are truly housebound, the very elderly and terminally ill patients. Please tell the surgery as soon as possible if you think a home visit is needed, ideally before 10.30am to add you to the visit list. You will normally be visited after morning surgery.

Those who are able we expect you to attend the surgery when you need medical help. This allows us to look after you with the right equipment and with other staff available to help us. However, if you are unable to attend the surgery due to ill health we will visit you at home.

Emergencies

For life threatening situations, do not phone the surgery, dial 999 immediately.

NHS 111 Service

NHS 111 Service offers free expert health information and advice 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones and can be contacted on 111 or you can visit their website at: www.nhs.uk/111

For deaf people and those hard of hearing, telephone services available on 0845 606 4647. If English is not your preferred language, you can choose to use a confidential translation services.