Access to medical records
The practice is registered with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be dealt ... [continue] Access to medical records
Changing your contact details
To update details like your name, address, phone numbers or email address: fill out a change of contact details form phone or visit the surgery from 10am to 6pm Change ... [continue] Changing your contact details
Complaints policy
If you would like to make a formal complaint to the surgery, you can either fill out an online triage form or talk directly to us through reception. You can ... [continue] Complaints policy
Named GP
All patients at Wordsworth Health Centre have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You ... [continue] Named GP
NHS Maternity Exemption Certificate
If you are pregnant or have had a baby in the last 12 months, you’re entitled to free NHS prescriptions with a maternity exemption certificate. You can also use this ... [continue] NHS Maternity Exemption Certificate
Patient confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up to date records about your ... [continue] Patient confidentiality
Patient rights and responsibilities
We aim to treat our patients courteously. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.
Practice Charter
Practice Charter All members of the Wordsworth Health Centre primary care team dedicated to a quality policy to achieve the highest standard of health care which meet the patients’ ... [continue] Practice Charter
Privacy policy
Please find our Privacy policy below or you can download a copy. Privacy Policy – Your Data In order to comply with data protection legislation, this notice has been designed ... [continue] Privacy policy
Register with the surgery
Catchment area Before filling out a registration form, check you are in our catchment area. Please click on the magnifying glass and enter your Post code in the Search box ... [continue] Register with the surgery
Telephone Automated Call-Back System
Automated callback is a feature of our telephone system that allows a caller to choose to be called back rather than wait on hold in the phone queue. When a receptionist becomes available, ... [continue] Telephone Automated Call-Back System
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website
Violent or abusive behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop this ... [continue] Violent or abusive behaviour
Date published: 8th October, 2014
Date last updated: 8th August, 2023
