Terms of website use
Terms & conditions
The term ‘you’ refers to the user or viewer of our website.
These terms and conditions are part of a legally binding agreement between GPsurgery.net and any party that subscribes to the GPsurgery.net service.
These terms and conditions are subject to regular review and amendment. The latest version will always be published on this page.
- “GPsurgery.net” is the organisation supplying the service defined in definition 3. below.
- The “client” is the individual or organisation that agrees to these terms and conditions of the service, usually a UK based General Practitioner and/or their partners and practice.
- “The service” is used to denote the supply of shared space on a computer (server) hard drive for the period covered by the current subscription. This space will be used to hold all the digital information required to publish a website that describes the client, their business and contact details. The details contained within each client’s website and the accuracy of these details is the responsibility of the client. The client’s website will be available (view only) to anybody with unrestricted internet access. The client will have access to edit the content but not the design of their website.
- “Subscription” is the amount due to be paid by the client to GPsurgery.net each year to continue to provide the service. The current amount of the subscription is published on www.gpsurgery.net.
- “Digital forms” are a feature of some web pages that allow a visitor to that page to enter information into fields in a form via a web browser on their device and then submit the information to your website for your attention.
Terms and conditions
- By accepting these terms and conditions, which is done by completing the subscription form and submitting it (you will need to confirm that you agree to these terms and conditions before being allowed to submit the form) you agree to pay GPsurgery.net the published costs and annual subscription for the first year. You will be invoiced by email after you subscribe. The full amount must be paid by cheque or electronic bank transfer within 14 days of the date of the email otherwise the client site will be removed. In this instance the client will still be liable for the initial set-up charges.
- The website will remain the property of GPsurgery.net. However the information about the client remains the property of the client. This concept has commonly been described as follows. An advert in a shop window belongs to the advertiser; the window remains the property of the shop. This clause explicitly prevents a client asking for their website to be transferred in its entirety outside the GPsurgery.net system.
- GPsurgery.net and its partners will use the subscription information provided by the client only to build and maintain the client’s website. It will not share or pass this information onto any third parties.
- GPsurgery.net will remove a client’s website at the client’s request as soon as is reasonably possible.
- GPsurgery.net can remove any site at any time without further warning if any of the following events occur:
- The client does not pay the initial setup and subscription fee within a reasonable time
- The client chooses not renew the annual subscription
- The site is found to contain material of any type that might include but is not limited to the following:
- Inappropriate content for a GP surgery website
- Defamatory words or images
- Offensive or inappropriate sexual content
- We are legally required to do so by any UK law enforcement agency e.g. The site is found to contain copyrighted material not owned by the client
- GPsurgery.net’s aim is to provide a highly professional service and it will do whatever is reasonable and within its control to correct any errors or resume the service. However, due to the nature of the internet, the service is provided “as is” without guarantee to performance or availability.
- GPsurgery.net’s liability is limited to a full refund of all unused subscription monies received should a client be dissatisfied for any reason with the service.
- GPsurgery.net and its partners are regularly reviewing the technology and fixing “bugs” in the computer programs used to publish and support the service. Unless the changes materially affect the service supplied to the client these changes will not be notified.
- GPsurgery.net cannot be held responsible for lost, damaged or undelivered emails arising from the use of the client’s GPsurgery.net website. GPsurgery.net only holds and/or displays the email addresses supplied by the client. It does not forward, manage, record or otherwise monitor this email traffic. GPsurgery.net cannot restore or recover email messages sent to the client by third parties.
- Should the client choose to publish any email address on its website or make use of the Online repeat prescription form, the client will be responsible for ensuring that the email account is properly monitored and maintained.
- Digital forms – Our website servers only receive patient data if it is submitted by a visitor (patient) via a digital form on your website. All of our websites are protected by an SSL certificate. This means that information is encrypted between the web browser on the visitor’s computer or device and our servers. When you login to review this information your connection between our servers and your browser are secured and again data is encrypted in transit.
- If you choose to use the Repeat prescription form or any other digital form on your website the details submitted by a patient on the form may be sent via the Internet. This means that complete confidentiality is not guaranteed because we cannot guarantee the security of the Internet. If you are not comfortable with this arrangement you should not publish any forms on your website.
- If you choose to have digital forms on your website then you must:
- Review all the forms on your website so that you are aware of the data you are
capturing and are responsible for. Read our tips on how to delete form entries once
you have processed them.
- Be aware that forms may capture data not directly submitted by a visitor that could theoretically identify them or their location. This data includes their IP address.
- Understand that you are responsible for managing and deleting patient data captured via digital forms embedded in any manner in your website.
- Review all the forms on your website so that you are aware of the data you are
- GPsurgery.net will respond to customer complaints or enquiries as soon as is reasonably possible within usual UK daytime working hours.
- The client indemnifies GPsurgery.net against any damages or costs arising from the use of their website and associated services.
- The client unconditionally guarantees that any elements of text, graphics, photos, designs, trademarks or any digital media supplied to GPsurgery.net by the client or uploaded by the client to their GPsurgery.net website are owned by the client, or that the client has permission from the rightful owner to use each of these elements, and will hold harmless, protect, and defend GPsurgery.net and Dewar Green Limited and its subcontractors from any claim or suit arising from the use of such elements furnished by the client.
- The client will use all reasonable means to protect the username and password supplied to them by GPsurgery.net from unauthorised persons. The client will notify GPsurgery.net as soon as it becomes known that this information may have been revealed to an unauthorised person. GPsurgery.net will then provide a new password and/or username if appropriate.
- If the client creates or describes a link to an external website on their own GPsurgery.net website then it is the client’s responsibility to ensure the content is appropriate and the link remains valid.
- GPsurgery.net maintains daily backups of all the client data. However the client should ensure that they backup their own information and computers regularly.
- GPsurgery.net retains the right to alter the cost of annual subscriptions. These changes will be notified by email to the client in advance and will not be made retrospectively.
- Either party may terminate this agreement and all the services provided under it without cause at any time by giving 30 days notice in writing to the currently advised contact email address and/or the currently advised postal address of the other party. GPsurgery.net will refund any unused part of the subscription fee calculated on a pro rata basis if they terminate the agreement. GPsurgery.net will not refund any unused subscription if the client terminates the agreement.
- To use the GPsurgery.net website builder and editing tools effectively we recommend that you have:
- A computer connected to the internet that is running the latest version of the Windows operating system and a modern web browser such as Google Chrome, Firefox or MS Internet Explorer (version 9+), Safari, Netscape or Opera
- or a Mac computer connected to the internet and running the OS X operating system and a modern web browser such as Safari, Google Chrome or Firefox. Unfortunately there are problems with very old Macs using the Internet Explorer web browser.
GPsurgery.net has been used successfully on other web browsers and operating systems but we cannot guarantee the level of compatibility or performance.
- If you decide to change the address of your website (the xxx part of xxx.gpsurgery.net) at a later date there will be an administration charge of £50 +vat. The old address will continue to work and will redirect visitors to the new address.
- These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales. Any clause that unintentionally breaks these laws or is deemed to be in any way ambiguous must be redrafted in agreement with both parties and in accordance with the laws of England and Wales.
GPsurgery.net takes complaints very seriously. If you would like to make a complaint regarding the service we are providing, please email info@GPsurgery.net. Every effort will be made to resolve your complaint as soon as possible.
Wordsworth Health Centre is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Wordsworth Health Centre may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 08.10.2014.
Privacy and cookies policy
- We are committed to safeguarding the privacy of our website visitors and service users.
- This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
- In this policy, “we”, “us” and “our” refer to Dewar Green Limited. For more information about us, see Section 16.
How we use your personal data
- In this Section 2 we have set out:
- the general categories of personal data that we may process;
- in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
- the purposes for which we may process personal data; and
- the legal bases of the processing.
- We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
- We may process your personal data that are provided in the course of the use of our services (“service data“). The service data may include contact names, addresses, telephone numbers, email addresses, fax numbers and practice, business or company names. The source of the service data is you or your employer. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, your website(s) and our business.
- We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
- We may process information relating to our customer relationships, including customer contact information (“customer relationship data“). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.
- We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data“). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.
- We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
- We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
- We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
- We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
- In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
- Please do not supply any other person’s personal data to us, unless we prompt you to do so.
Providing your personal data to others
- We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. Information about our group of companies can be found at dewargreen.com.
- We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
- We may disclose your website details and the data it contains to our suppliers or subcontractors insofar as reasonably necessary for the proper running of our business and the maintenance and security of our service. We will not share your information with any third parties for the purposes of direct marketing. We use data processors who are third parties who provide elements of services for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
- We may have to share your data with third party service providers. We require third parties to respect the security of your data and to treat it in accordance with the law. All our third-party service providers are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions. We may share your personal information with a regulator or to otherwise comply with the law.
- We have put in place measures to protect the security of your personal information. Details of these measures are available upon request. Third parties will only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep it secure. We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
- Financial transactions relating to our website and services may be handled by our payment services providers, PayPal, Stripe, Lloyds Bank Plc. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://www.paypal.com/uk/webapps/mpp/ua/privacy-full, https://www.lloydsbank.com/privacy.asp, https://stripe.com/gb/privacy.
- In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Retaining and deleting personal data
- This Section 4 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
- Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
- We will retain your personal data as follows:
- Your personal or company contact details will be retained for a minimum period of three years following the date you first contact us or the date we commence the provision of goods or services to you whichever comes first, and for a maximum period of ten years following the date you first contact us or the date we commence the provision of goods or services to you whichever comes last.
- In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
- the period of retention of your personal or company contact details will be determined based on the date when we cease to provide any goods or services to you.
- Notwithstanding the other provisions of this Section 4, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Security of personal data
- We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
- We will store all your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.
- The following personal data will be stored by us in encrypted form: your name, contact information, password(s) and any payment data.
- Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.
- You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
- You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password (except when you log in to our website).
- We may update this policy from time to time by publishing a new version on our website.
- You should check this page occasionally to ensure you are happy with any changes to this policy.
- We may notify you of significant changes to this policy by email, telephone or letter but you should check this page regularly to ensure you are happy with any changes to this policy.
- In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
- Your principal rights under data protection law are:
- the right to access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to object to processing;
- the right to data portability;
- the right to complain to a supervisory authority; and
- the right to withdraw consent.
- You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
- You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
- In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
- In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
- You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
- You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
- You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
- To the extent that the legal basis for our processing of your personal data is:
- consent; or
- that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
- If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
- To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
- You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section 7.
Third party websites
- Our website includes hyperlinks to, and details of, third party websites.
- We have no control over, and are not responsible for, the privacy policies and practices of third parties.
Personal data of children
- Our website and services are targeted at persons over the age of 18.
- If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
- Please let us know if the personal information that we hold about you needs to be corrected or updated.
Acting as a data processor
- In respect of patient data, we do not act as a data controller; instead, we act as a data processor.
- Insofar as we act as a data processor rather than a data controller, this policy shall not apply. Our legal obligations as a data processor are instead set out in the contract between us and the relevant data controller.
- A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
- Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
- Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies that we use
Cookies used by our service providers
- Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
- https://support.google.com/chrome/answer/95647?hl=en (Chrome);
- https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
- http://www.opera.com/help/tutorials/security/cookies/ (Opera);
- https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
- https://support.apple.com/kb/PH21411 (Safari); and
- Blocking all cookies will have a negative impact upon the usability of many websites.
- If you block cookies, you will not be able to use all the features on our website.
- This website is owned and operated by Dewar Green Limited.
- We are registered in England and Wales under registration number 5486242., and our registered office is at 48 St Leonards Road, Bexhill On Sea, East Sussex, TN40 1JB.
- Our principal place of business is at The Butchery, Ashford Road, St Michaels, Tenterden, Kent TN30 6PR.
- You can contact us:
- by post, to the postal address given above;
- using our website contact form;
- by telephone, on the contact number published on our website from time to time; or
- by email, using the email address published on our website from time to time.
Data protection registration
- We are registered as a data controller with the UK Information Commissioner’s Office.
- Our data protection registration number is Z2666032.
Data protection officer
- Our data protection officer’s contact details are: Dr P R Sajilal – 0208 548 5960.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
- What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
What can I do to manage cookies on my devices?
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
If you are concerned about cookies and would like to ask further questions please do not hesitate to write to our website developers – firstname.lastname@example.org