Practice Policies

This section lists some of the most important Practice Policies. It is not practical to list all of the Practice policies on this website but please speak to our Practice Manager if you require details of our other policies.

Please click the links below to view our practice policies or read below:


IT/Electronic Statement of Intent

New contractual requirements came into force from 1st April 2014 requiring that GP practices should make available a statement of intent in relation to the following IT developments:

  1. Referral Management
  2. Electronic Appointment Booking
  3. Online Booking of repeat prescriptions
  4. Summary Care Record
  5. GP2GP transfers
  6. Patient Access to records.

Please find below details of the practice stance with regards to these developments:

Referral management

The Practice policy is to include patient NHS numbers as the primary identifier in all NHS correspondence.

Electronic appointment booking

Practices are required to promote and offer the facility for all patients, who wish to, book, view, amend, cancel and print appointments online.

We currently offer the facility for booking, changing or cancelling appointments on-line.

Online booking of repeat prescriptions

Practices are required to promote and offer the facility for all patients, who wish to, to order online, view and print a list of their repeat prescriptions for necessary drugs, medicines or appliances.

We currently offer the facility for patients to view and order repeat prescriptions online.

Summary Care Record

Practices are required to enable successful automated uploads of any changes to a patient’s summary information, at least on a daily basis to the Summary Care record. Having your Summary Care Record available will help anyone treating you without your full medical record. They will have access to information about any medication you may be taking and any drugs that you have a recorded allergy or sensitivity to.

Wordsworth Health Centre is already Summary Care Record compliant. However, if patients do not want their medical records to be available to emergency, out of hours, 111 or hospital providers, they can ‘opt out’ of the service by completing a standard opt out form which is available from Reception.

GP2GP record transfers

There is a contractual requirement to utilise the GP2GP facility for the transfer of patient records between practices, when a patient registers or de-registers. It is very important that you are registered with a doctor at all times. If you leave your GP and register with a new GP, your medical records will be removed from your previous doctor and forwarded on to your new GP via NHS England. It can take several weeks for your paper records to reach your new surgery. With GP to GP record transfers, your electronic record is transferred to your new practice much sooner.

Wordsworth Health Centre can confirm that GP2GP transfers are already active and we both send and receive patient records via this system to expedite record transfers.

Patient access to their GP record

Practices are required to promote and offer the facility for patients to view online, export or print any summary of information from their records relating to medications, allergies, adverse reactions and any other items/date such as ‘additional’ record elements which has been agreed between the contractor and the patient.

We currently offer the facility for patients to view, access and print online.


Infection Control

Maintaining an Infection Free Environment for Patients is Important to Us

Infection prevention and control is a high priority at Wordsworth Health Centre and we are committed to ensuring the highest standards are delivered throughout our surgery to help prevent any avoidable infections.

Figures over recent years have fallen for both MRSA blood stream infections and Clostridium difficile (C. diff.), and we aim to maintain this downward trend. Reducing infection figures can only be achieved with everyone working together, and this means staff, patients and visitors to our surgery.

Our nurse Clinical Lead Mani who is responsible for our nursing team. Mani is our primary Infection Control Lead. If patients have a concern relating to a suspected Practice acquired infection, then please contact Mani.

Reporting Infections

Any practice acquired infections would be reported under our Significant Events Reporting system which are reviewed and any agreed actions taken to prevent a recurrence.

How are we Doing?

In 2016 Wordsworth Health Centre had no reported Practice acquired infections.

Hand Hygiene

Hand Hygiene is one of the most effective ways to prevent the spread of all infections. We encourage our staff, patients and visitors to do this by either washing hands with soap and water, or using the alcohol gel available throughout the surgery. The Practice has a formal training programme for all staff and undertakes routine audits to ensure compliance with best hand washing practice.


Safeguarding Children’s Policy

The Practice Safeguarding Children Lead: Doctor Raghavan Sajilal

Person responsible for review of policy: Doctor Raghavan Sajilal

POLICY STATEMENT

Purpose: Wordsworth Practice is committed to protecting children from abuse and neglect, preventing impairment of health and development, and ensuring they grow up in circumstances consistent with the provision of safe and effective care enables children to have optimum life changes and enter adulthood successfully.

This policy is in place to:

  • Provide awareness for all staff of the importance of prompt and effective action in response to child protection concerns
  • To practice good inter-agency cooperation at all levels
  • To ensure that agreed multi-agency procedures are followed in dealing with cases of child abuse
  • To promote the sharing of information in order to safeguard the welfare of children at risk

Scope: Wordsworth Practice is committed to implementing this policy. This policy will be made accessible to staff and Partners and will be reviewed regularly.

The commitment to the safeguarding of children means that many different practice protocols and polices include mention of child protection. The purpose of this policy is to give an overview of Child Protection procedures, and signpost to the specific polices as appropriate.

It addresses the responsibilities of the practice team and those outside the team with whom we work. It is the Safeguarding Children Lead and the Practice Manager to brief the staff and partners on their responsibilities under the policy including new starters and sessional GPs.

Responsibilities: Wordsworth Practice will:

  • Make arrangements to take all reasonable measures to ensure that risks of harm to children’s welfare are minimised including protecting children from maltreatment and preventing impairment of children’s health or development.
  • Ensure all national, regional and local guidelines are followed as applicable to the practice
  • Work with colleagues in other disciplines (Health Visitors, Social services etc) to ensure timely and appropriate action.
  • Share information essential to enable early intervention and preventative work, for safeguarding and promoting welfare and for wider public protection
  • Make a referral to Children’s Services as appropriate
  • Manage services in a way which promotes safety and prevents abuse
  • Recruit staff safely, ensuring all necessary checks are made

Safeguarding Adults Policy

The Practice Safeguarding Lead: Doctor Raghavan Sajilal

Person responsible for review of policy: Doctor Raghavan Sajilal

POLICY STATEMENT

Purpose: This policy will enable Wordsworth Practice to demonstrate its commitment to keeping safe patients who are vulnerable adults and other vulnerable adults with whom it comes into contact with. The Wordsworth Practice duly acknowledges its duty to respond appropriately to any allegations, reports or suspicions of abuse.

It is important to have the policy and procedures in place so that all who work at Wordsworth Practice can work to prevent abuse and know what to do in the event of abuse.

The Policy Statement and Procedures have been drawn up in order to enable The Wordsworth Practice to:

  • Promote good practice and work in a way that can prevent harm, abuse and coercion occurring
  • Ensure that any allegations of abuse or suspicions are dealt with appropriately and the person experiencing abuse is supported
  • Stop that abuse occurring

Definition: Vulnerable adults are defined as:

  • People aged 18 or over
  • Who are receiving or may need community care services because of learning, physical or mental disability, age or illness
  • Who are or may be unable to take care of themselves, or unable to protect themselves against significant harm or exploitation

Scope: It is acknowledged that significant numbers of vulnerable adults are abused and it is important that The Wordsworth Practice has a Safeguarding Adults Policy, a set of procedures to follow and puts in place preventative measures to try and reduce these numbers.

The Wordsworth Practice is committed to implementing this policy. The policy will be made accessible to staff and Partners and will be reviewed annually.

It addresses the responsibilities of all members of the practice team and those outside the team with whom we work. It is the role of the Safeguarding Adults Lead and the Practice Manager to brief all staff on their responsibilities under the policy, including new starters and sessional GP’s.

In order to implement this policy The Wordsworth Practice will work:

  • To promote the freedom and dignity of the person who has or is experiencing abuse
  • To promote the rights of all people to live free from abuse and coercion
  • To ensure the safety and well being of people who do not have the capacity to decide how they want to respond to abuse that they are experiencing
  • To manage services in a way which promotes safety and prevents abuse
  • To recruit staff safely, ensuring all necessary checks are made
  • To provide effective management for staff through support and training

Responsibilities:

The Wordsworth Practice will:

  • Work with other agencies within the framework of the local Safeguarding Adults Board Policy and Procedures
  • Act within GMC guidance on confidentiality and will usually gain permission from patients before sharing information about them with another agency
  • Pass information to Adult Services when more than one person is at risk (e.g. if there are concerns regarding any form of abuse including neglect, within a care home)
  • Inform patients that where a person is in danger, a child is at risk or a crime has been committed then a decision may be taken to pass information to another agency without the services user’s consent
  • Make a referral to Adult Services as appropriate
  • Endeavour to keep up to date with national developments relating to preventing abuse and welfare of adults