Feedback from patients helps us to see what the patients really thinks about the services we provide, which can then be used to drive improvements in care. ‘The importance of feedback is not what we collect but what we do with it’
Platform for change
Learning based on feedback and dialogue will allow us to address problems in the short term, and build a platform for change in the medium term.
Change is happening. Not because the friends and family test is in the NHS mandate, but because patients and the public demand it. The NHS needs to recognise and meet this demand to maintain its unique position in the hearts and minds of the public. Every positive experience of patient care builds consensus for our NHS, and helps to secure it for future generations.
by leaving a feedback here: Wordsworth Health Centre – NHS Choices